Return & Refund Policy — The Unclassd

Last updated: June 2026

1. Made-to-Order Philosophy

Most products offered by Unclassd are manufactured on demand after an order has been placed. This production model helps reduce unnecessary inventory and waste while allowing each item to be produced specifically for the customer.

Customers are encouraged to carefully review product descriptions, sizing information, and specifications before completing a purchase.

2. Returns & Claims

Because most products are manufactured specifically after an order is placed, returns or exchanges for change of mind, incorrect size selection, or color preference cannot generally be accepted.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within seven (7) days of delivery at:

contact@unclassd.com

Please include:

• your order number;
• clear photographs of the issue;
• a brief description of the problem.

Following review of the claim, The Unclassd may offer a replacement product, a refund, or another appropriate solution.

3. Return Shipping

Customers must not return products without prior authorization.

If a return is required, The Unclassd will provide the appropriate return instructions and return address.

Return shipping costs resulting from a confirmed manufacturing defect, printing defect, damaged item, or shipping error will be covered by The Unclassd where applicable.

Return shipping costs for non-defective items remain the responsibility of the customer whenever a return is accepted under applicable law.

4. Refunds

Refunds may be issued when:

• the customer receives an incorrect product;
• the product arrives damaged;
• a manufacturing or printing defect is confirmed.

Once approved, refunds will be processed through the original payment method used during checkout.

Depending on the payment provider and financial institution, refund processing may require several business days before appearing on the customer's account.

5. Size & Color Exchanges

Due to the made-to-order nature of many products, exchanges based on size selection, fit preference, or color choice cannot generally be offered.

Customers should carefully consult sizing guides before placing an order.

If an item appears to have been incorrectly labeled, customers should contact The Unclassd within seven (7) days of delivery with supporting photographs.

6. EU Consumer Information

Under Article 16(c) of Directive 2011/83/EU and corresponding national legislation, the right of withdrawal may not apply to goods made to the consumer's specifications or clearly personalized.

Certain products sold by The Unclassd may therefore be excluded from standard withdrawal rights where legally permitted.

Nothing in this policy limits any mandatory consumer rights granted under applicable law.

7. Applicable Law

This Return & Refund Policy is governed by French law, without prejudice to mandatory consumer protection provisions applicable within the European Union.

8. Contact

For any question regarding this Return & Refund Policy, please contact: contact@unclassd.com