Refund policy
Return & Refund Policy — Unclassd
Last updated: August 2026
1. Made-to-Order Philosophy
Most products offered by Unclassd are produced on demand after an order has been placed. This production model helps reduce unnecessary inventory and overproduction while allowing products to be made specifically for each order.
Customers are encouraged to carefully review product descriptions, sizing information, measurements, colour information, and product specifications before completing a purchase.
2. Standard Products & Right of Withdrawal
For customers located in jurisdictions where a statutory right of withdrawal applies, standard non-personalized products — including products made to order in a size or colour selected from our standard range — may be returned in accordance with the applicable legal requirements.
For consumers in the European Union, the statutory withdrawal period is generally fourteen (14) days from the date the goods are received. The customer must communicate their decision to withdraw within this period and, unless otherwise provided by applicable law, return the goods without undue delay and no later than fourteen (14) days after communicating the withdrawal.
The right of withdrawal does not require the customer to provide a reason.
Nothing in this policy limits or excludes mandatory consumer rights applicable to your order.
3. Conditions for Standard Returns
Where a return is permitted under applicable law, products should be returned in their original condition and with all original labels or packaging where reasonably possible.
Customers may inspect and try on garments only to the extent necessary to establish their nature, characteristics, and fit, as they would reasonably be able to do in a physical store.
The customer may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product, where permitted by applicable law.
Unclassd does not charge a restocking or return processing fee.
4. Return Shipping
Customers must contact Unclassd before returning any product. Products should not be returned without prior return instructions.
Where a customer exercises a statutory right of withdrawal for a non-defective product, the direct cost of returning the product is the customer's responsibility, provided that the customer was informed of this before completing the purchase and applicable law permits this arrangement.
Where a product is defective, damaged, incorrect, or otherwise not in conformity with the order, Unclassd will provide an appropriate remedy in accordance with applicable law. Where required, the associated return or shipping costs will be covered by Unclassd.
Customers should not send defective or incorrect products back at their own expense before receiving instructions from Unclassd.
5. Personalized & Custom Products — Final Sale
Products made to a customer's own specifications are final sale where the applicable legal exception to the right of withdrawal applies.
This includes products clearly personalized for the customer — for example, items featuring a customer-chosen name or text, or a custom colour produced specifically to the customer's request outside our standard colour range.
This exception does not apply to the simple selection of a size or colour from our standard product options. Choosing a size or a colour listed on the product page is a standard product selection, not a personalization, and such orders remain subject to the statutory right of withdrawal described in Section 2.
For genuinely personalized products, cancellation, return, or exchange due to change of mind, incorrect personalization details entered by the customer, or other customer preference is not accepted where the legal exception applies.
This final-sale policy does not affect any mandatory consumer rights relating to defective, damaged, incorrect, or non-conforming products.
Customers are responsible for carefully checking all personalization details (including name spelling and custom colour requests) before submitting an order.
6. Defective, Damaged or Incorrect Products
If your order arrives damaged, defective, incorrectly produced, incorrectly personalised, or different from what you ordered, please contact us as soon as reasonably possible at:
To help us assess the issue, please include:
- your order number;
- clear photographs of the product and the issue;
- a brief description of the problem;
- any other information reasonably required to assess the claim.
Unclassd may request photographs or other reasonable evidence before determining the appropriate resolution.
Depending on the circumstances and applicable law, the resolution may include a replacement, repair, price reduction, refund, or another appropriate remedy.
7. Size & Colour
Customers are responsible for reviewing the applicable sizing guide and product information before placing an order.
For standard non-personalized products, a customer's change of mind, preferred fit, size selection, or colour preference does not create an exchange obligation beyond any statutory rights that may apply.
Where a product is returned under an applicable statutory right of withdrawal, the customer may place a new order for a different size or colour rather than requesting a direct exchange.
If the wrong size, colour, or product was supplied by Unclassd, please contact us so that the issue can be resolved in accordance with applicable law.
8. Refunds
Where a statutory right of withdrawal is validly exercised, Unclassd will process the refund in accordance with applicable law.
The refund will be issued without undue delay and, in any event, no later than fourteen (14) days from the day Unclassd receives the returned product back, or, if earlier, the day the customer provides evidence that the product has been sent back.
For consumers in the European Union, the refund will generally include the standard delivery cost paid for the original shipment. Additional costs resulting from the customer's choice of a more expensive delivery method are not required to be reimbursed where permitted by law.
Unclassd may withhold the refund until the returned product has been received or the customer has provided evidence that the product has been sent back, whichever occurs first, where permitted by applicable law.
Refunds will normally be issued through the original payment method used at checkout.
Depending on the payment provider and financial institution, it may take several business days for the refunded amount to appear in the customer's account.
9. EU Consumer Information
For consumers in the European Union, purchases made online are generally subject to a fourteen (14) day right of withdrawal, subject to the exceptions provided by applicable law.
The right of withdrawal does not generally apply to goods made according to the consumer's own specifications or clearly personalised, where the applicable legal exception applies. It does apply to goods made to order in a size or colour selected from a standard range of options.
Consumers also benefit from mandatory legal guarantees and remedies concerning goods that are defective, damaged, or not in conformity with the contract. Nothing in this policy limits those rights.
10. Other Markets
Customers outside the European Union may have additional or different mandatory consumer rights depending on their country or jurisdiction.
Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights that cannot legally be waived under the laws applicable to the customer's purchase.
11. Applicable Law
This Return & Refund Policy is governed by French law, without prejudice to any mandatory consumer protection provisions that apply to customers in their country or jurisdiction.
12. Consumer Mediation
In accordance with Article L.612-1 of the French Consumer Code, if a complaint submitted to our customer service has not led to a satisfactory resolution, the customer may refer the dispute, free of charge, to the following consumer mediation service:
CM2C
49 rue de Ponthieu
75 008 PARIS
Tel : 01 89 47 00 14
https://www.cm2c.net/declarer-un-litige.php
Mediation is free of charge for the consumer and may only be initiated after a written complaint has first been made directly to Unclassd.
13. Contact
For any question regarding this Return & Refund Policy or to request return instructions, please contact: