Shipping & Delivery Policy — The Unclassd

Last updated: June 2026

Most products offered by The Unclassd are manufactured on demand after an order has been placed. This production model helps reduce unnecessary inventory and allows products to be created specifically for each customer.

1. Production & Delivery Times

Most orders require approximately three (3) to seven (7) business days for production before shipment.

Estimated delivery times after dispatch:

• France & European Union: 3–7 business days
• United Kingdom & Non-EU Europe: 5–10 business days
• United States & Canada: 3–8 business days
• Australia & Japan: 7–14 business days
• Other international destinations: 10–20 business days

Delivery times are estimates only and may vary due to seasonal demand, carrier delays, customs procedures, weather conditions, or other circumstances beyond our control.

2. Shipping Origin

Orders may be produced and shipped from different fulfillment facilities depending on product type, destination country, and production availability.

For customers located within the European Union, products are generally fulfilled from facilities located within Europe whenever possible.

3. Customs Duties & Import Taxes

Depending on the destination country, orders may be subject to customs duties, import taxes, VAT adjustments, brokerage fees, or other government-imposed charges.

These charges are determined by local authorities and remain the responsibility of the customer unless otherwise indicated during checkout.

Where applicable, duties and taxes may be collected during checkout through Delivered Duty Paid (DDP) services. If no such information is displayed during checkout, additional charges may be collected by local authorities upon import.

4. Missing or Delayed Orders

If your order has not arrived within the expected timeframe, please first:

• check your shipping confirmation email;
• verify the delivery address provided at checkout;
• consult the tracking information;
• contact the local carrier or postal service;
• check with neighbors or building reception services.

If the package still cannot be located, please contact: contact@unclassd.com

Claims regarding lost shipments should be submitted as soon as possible after the estimated delivery date.

5. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the package is returned or cannot be delivered, additional shipping fees may apply for reshipment.

The Unclassd cannot be held responsible for delays, losses, or additional costs resulting from inaccurate customer information.

6. Split Shipments

Products from the same order may occasionally be shipped separately depending on production location, stock availability of blank materials, or fulfillment optimization.

Additional shipping costs will not be charged when a split shipment is initiated by The Unclassd or its fulfillment partners.

7. Order Tracking

Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address used during checkout.

Customers should check spam, junk, or promotional folders if the tracking email cannot be found.

8. Incorrect, Damaged, or Defective Products

Customers who receive an incorrect, damaged, or defective product should contact: contact@unclassd.com within seven (7) days of delivery.

Claims should include the order number, photographs of the issue, and a description of the problem.

Eligible claims will be handled in accordance with our Return & Refund Policy and may result in a replacement product, refund, or another appropriate remedy.

9. Contact

For any question regarding this Shipping & Delivery Policy, please contact: contact@unclassd.com